Registered Service Manager
Job Title: Service Manager
Location: Chesterton, Cambridge
Closing Date: Monday 31st August 2026
Salary: £46,681 per annum
Employment: Full time (35 hours per week), permanent
Shift pattern: Monday to Friday with the ability to work flexibly to meet the needs of the service, including weekends and evenings
On call: upon completing your probationary period, you will be included on an out of hours on call rota covering all services across The Edmund Trust as Tier 2 support. This rota is shared across all managers and is typically an average of 1 in every 8 weeks.
- Do you have experience working with people who have learning disabilities in a range of care settings?
- Do you have managerial/supervisory experience in a relevant care setting?
- Would you like to work for a not-for-profit charity where you are valued and invested in?
We are looking for a dedicated Service Manager to join our operational management team. We are looking for someone to provide strong leadership and hold CQC registered manager status for a residential home which supports up to 9 adults with learning disabilities and autism in Chesterton, Cambridge. Supported by the Head of Operations, you will coach and manage a team to provide valuable and person-centred support to adults with learning disabilities.
Requirements:
- Have management experience in a care/support setting, dealing with all areas of running multiple services
- Experienced at mentoring, coaching and supporting staff and leading a team positively
- Experienced at supporting people who have learning and physical disabilities, and autism
- Experienced at supporting people with challenging behaviour
- Be passionate and motivated about getting the support right for the people we support
- Able to establish and maintain relationships with the families of the people we support, knowing they play an important part in the person’s life and have insightful and valuable contributions
- Knowledge and understanding of relevant legislation, including CQC requirements
- Willing to be a Registered Manager if required
- Able to work flexibly, including weekends and evenings
- To be suitably qualified in the sector and be willing to complete the Level 5 Diploma in Health and Social Care whilst in post
- Great at communicating
- Proactive, dynamic and adaptable
- Person-centred
- Driven and passionate
- Able to think outside the box
- Able to undertake administration tasks in a timely and organised manner
- Confident in following support agreements, plans and policies at all times
- Able to work as a team but also confident at lone working
- Are a car driver, with a full manual driving licence, and can use your own car for business use
- Are an experienced and competent user of Microsoft Office (i.e. Outlook, Excel, Word etc.)
Main responsibilities:
- To provide effective management of the services included Supported Living Schemes, Community Support Services and Registered Care establishments
- To ensure the delivery of person-centred support through coaching and managing a team of staff
- Ensuring there are safe staffing levels across the services at all times with responsibility for all budgets related to the service
- Liaise closely with other professionals, as well as having regular contact with family and friends of the people we support.
- To support the growth and development of services in line with the business plan, act to fill any voids quickly, leading on staff recruitment and retention activities
- To act as Registered Manager as required; covering for other services when necessary.
- To act as a role model and mentor for staff
- To support the Head of Operations and be responsible for identified delegated tasks
- Act as Second Tier for on-call on a rota basis; proactively makes decisions and recommend actions as appropriate.
Why Work For Us?
Join an award-winning organization dedicated to excellence. In 2025, we were proudly recognised as a Top 10 Best Charity to Work for in the UK and a Top 50 Best Large Company to Work for in the UK, holding an Outstanding rating by Best Companies and a 4.1 employer rating on Indeed. We are also a proud Disability Confident employer.
Benefits:
- Financial Flexibility: Excellent rates of pay and HasteePay, giving you access to your wages as you earn them.
- Work-Life Balance: 30 days holiday (including bank holidays) and flexible rotas.
- Professional Development: Full comprehensive training and access to industry-recognized formal qualifications.
- Recognition: Monthly Employee of the Month awards and an annual employee awards evening.
- Wellbeing: Access to an Employee Assistance Programme (EAP) for you and your family, plus a cycle-to-work scheme.
- Perks: company pension and access to various employee discounts.
The closing date for applications is Monday 31st August 2026, with interviews being held on Friday 4th and Monday 7th September at our Head Office in Waterbeach.
About Us
The Edmund Trust & Eddie’s has been proudly supporting people across the East of England with learning & physical disabilities, autism and complex needs for over seventy years. We work to provide lifelong opportunities and create positive lifestyles for people to be equal and active members of the community.
We provide person-centred support, allowing individuals to choose how they want to live their lives, enabling them to reach their full potential. We encourage people to achieve their aspirations with outcome focused support. Working alongside our values of Commitment, Collaboration and Positive Interactions.