Assistant Service Manager

Job Ref: ASMF-01
Location: Ely, Cambridge
Closing Date:  30 June 2022
Salary: £25,857
Employment Type: Permanent
Hours per Week: 35

Are you an experienced Support Worker with additional skills in people management and team mentoring? Do you have confidence, resilience and great organisational skills? If so, we would love to hear from you.

For over seventy years, The Edmund Trust have been proudly supporting people with learning disabilities across the East of England. We work to provide lifelong opportunities and create positive lifestyles for people to be equal and active members of the community. With our support, people with a learning or physical disability, complex needs, acquired brain injury or Autism can choose how and where they want to live. We also provide a wide range of community services for all ages and their families and carers through our operating division – Eddie’s.

We have an exciting opportunity for an Assistant Service Manager to join our team. The successful applicant will be person-centred, proactive and passionate about making a difference.

The key purpose of this role is to offer tailored support to one individual, as well as to manage and motivate team members as effectively as possible.

Reporting to the Service Manager and working closely with family members, the successful candidate will demonstrate the Values of the Edmund Trust and be adaptable and friendly with a passion for supporting people with a learning disability.

“Hi, I’m S, I live independently in my own home with 24 hour support from my team. I tend to get on well with people who enjoy being outdoors like me and are willing to try new things. It is really important to me to be independent. I can feel overwhelmed when people try and take over and sometimes find it difficult to manage my emotions when things go wrong. It’s vital that the people who work with me stay calm and accept that sometimes you just have to go with the flow, as it helps me move on and be able to fix my problem. I will need support to ensure my house is kept clean and tidy and it is essential that you are good at communicating with my team if things need doing. I am an animal lover with my own cat, I also love going for dog walks and working with horses. I enjoy playing pool and darts, spending time on my PlayStation, Go-Karting and going to the gym. Being able to cook and drive is crucial as healthy eating and exercise play a major part in my life and I will need support with regular collection of my medication and attending appointments. To support me well, you will need to be kind, sensitive, caring and proactive in finding me new activities that align with my hobbies to enable me to live my life to the full”.

 To be considered for this role, it is essential that you are:

  • Experienced at supporting people who have learning disabilities and have experience of Autism
  • Great at communicating
  • Proactive, dynamic and adaptable
  • Able to recognise that families have an important part in the person’s life and have insightful and valuable contributions
  • Experienced at mentoring and supporting staff and leading a team positively
  • Driven and passionate
  • Able to think outside the box
  • Able to undertake administration tasks in a timely and organised manner
  • Confident in following support agreements, plans and policies at all times
  • Able to work as a team but also confident at lone working
  • Able to work flexibly, including weekends, evenings and sleep-ins

If you have (or are working towards) a Diploma in Health and Social Care (Level 3, minimum) we would like to hear from you. Alternatively, if you have substantial experience of supporting people with behaviours that challenge, complex needs, Autism, learning and physical disabilities, then why not apply for this exciting opportunity?

You will need to be passionate and motivated about getting the support right for people and be able to coach and mentor staff with confidence.

If you are looking for your next challenge in this highly rewarding and often fast paced sector, then this is the right job for you.

Benefits include:

  • 30 days paid annual leave
  • Pension scheme
  • Salary sacrifice
  • Cycle to work
  • BUPA Employee Assistance Programme
  • HASTEE Pay
  • Free car parking

For an informal discussion about the role, please contact Marika Newman, Recruitment Manager on 883141 or email

Applications through recruitment agencies not accepted.

The Edmund Trust is an Equal Opportunities employer and welcomes applications from all sectors of the community. Successful candidates will be subject to Disclosure and Barring Service checks prior to appointment.